Course details
Exceptional Customer Service
Course Overview
This online Exceptional Customer Service course is designed to help you develop the necessary skills and attitude for delivering exceptional customer service and translate them into action on a daily basis.
Upon successful completion of this course, you should be able to:
- Review the “moments of truth” from the customer's point of view
- Deal with upset customers and challenging situations
- Build a high performing team to deliver exceptional service
- Understand the steps required to build a customer focused culture
Topics Covered
- Lesson 1: Introduction to Customer Service
- Lesson 2: Looking through the Customer's Eyes
- Lesson 3: Developing Essential Customer Service Skills
- Lesson 4: Establishing Winning Attitudes
- Lesson 5: Handling the Difficult Customer
- Lesson 6: Overcoming Challenging Situations
- Lesson 7: Service Superstars and Service Teams
- Lesson 8: Creating a Powerful Customer Focused Culture
This course takes approximately 120 minutes to complete
A passing grade of 80% or higher required. Up to 3 attempts are provided.
A certificate will be provided upon the successful completion of this course
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