Incident Management Software

EHS Incident Management Software

What exactly is an incident?

The term “incident” refers to a work-related event in which an injury, illness, or fatality occurred or could have occurred, no matter how severe. The Bureau of Labor Statistics estimates that almost 3 million injuries and approximately 4,500 deaths occur in the workplace every year in the U.S. alone. OSHA requires U.S. employers to conduct investigations of all incidents (including actual accidents and near misses) to identify the root causes and to prevent similar events from happening again.

It is vital to the safety of your employees that all incidents, regardless of size or impact, are properly investigated. To avoid incidents from reoccurring, safety professionals must look beyond what happened and focus instead on “why” and “how.” In other words, they need to learn what caused it and how it can be prevented in the future.

Incident Management

Incident management involves all of the steps your company takes to investigate, report, and analyze an incident, as well as the development and implementation of corrective actions required to prevent a similar incident from happening again.

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What is Safety Incident Management Software?

BIS Safety Incident Management Software is a powerful tool that lets organizations collect comprehensive incident data, create an accurate account of an event, identify root causes and learning points, implement corrective actions, and ensure proper incident notification up the chain of command. It provides a complete EHS incident management software solution because it was developed and enhanced by safety professionals, for safety professionals.

It won’t take long for the software’s many features to show you how effective an incident management system can be. With this solution, you can:

Track incidents and identify trends in the events

Understand why, when, and where incidents occur

Prevent, report, and resolve incidents

Easily provide updates to senior management

Protect your company and workplace

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System Features and Benefits

Our highly skilled technical consultants deliver high-quality services, providing you the support you need to ensure your projects run smoothly.
Automated Investigation Workflow
Escalating
Email
Notifications
Mobile Compatibility
Manage Corrective Actions
Powerful Reporting & Analytics
Root Cause Analysis

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Track All Types of Incidents

In this easy-to-use, cloud-based system, you can record detailed incident information including injuries, illnesses, near misses, hazard IDs, property damage, environmental releases, and other workplace events.

Attach documents, photos, files, links, and other relevant information for fast, centralized access and reference. Collect various pieces of incident data, including:

Witness statements and contact information

Location information

Photos of the scene and/or incident

Related documents and records

Company-specific questionnaires and checklists

Relevant environmental data

Conduct an Effective Root Cause Analysis

Track multiple potential reasons and sub-reasons for the incident. Then evaluate the collected evidence, information, and data to select the most fitting underlying cause to include in the incident report.

Safety Incident Management Software

Take Advantage of Powerful Reporting & Analytic Tools

Pre-built reports allow you to instantly and accurately visualize your workplace safety performance across a wide range of indicators. Plus, you can create custom reports for greater visibility of critical incident metrics.

Manage Corrective Actions

  • Quickly and easily perform in-depth incident investigations, risk assessments, and root cause analyses to help you create more effective corrective actions.
  • Assign and track corrective actions from your desktop or mobile device.
  • Set up escalating email notifications to ensure corrective actions are accurately completed on-time.

Safety Incident Management Software

Easily provide updates to senior management

  • Automatically notify all relevant parties (H&S staff, managers, etc.) once an incident report has been filed.
  • Send incident summary reports to all designated parties within your organization.
  • Trigger an automated investigation workflow and approval escalation process that moves through the appropriate chain of command for any employee(s) involved in the incident.
  • Automatically generate and send assignment emails that allow the assignee(s) to access and update the incident record.
  • Set reminders to run at different intervals before and after the assignment due date.
  • Maintain a history of incident approvals and rejections, including approver comments.

Here are some tips for developing a successful Incident Management Program:

Develop a Written Incident Investigation Plan

Your incident investigation plan should identify and assign the following key roles and responsibilities:

  • Who is in charge of the investigation?
  • Who gathers physical evidence?
  • Who will take notes and photographs?
  • Who interviews witnesses and victims?
  • Who will prepare the final report?
  • Who needs copies of the final report?
  • Who is responsible for implementing corrective action?
  • And finally, who will notify management, OSHA, and outside agencies (fire, police, etc)?
Safety Incident Management Software

Figuring out in advance who does what in the event of an incident will ensure that your response is quick, organized, and efficient should an incident occur.

Organize Your Incident Investigation Team

Keep your team organized to make sure that all members are properly prepared and trained in the necessary protocols and procedures before an incident or near miss occurs. It’s also a good idea to prepare an investigation kit and ensure that all employees, managers, and supervisors know where it is kept. Your incident investigation team should be comprised of employees, managers, supervisors, EHS professionals, and possibly the CEO! Having a good mix of roles on your team allows all key stakeholder to be aware of how a proper investigation is conducted and to be immediately notified when an incident happens.

Conduct the Investigation

Make sure your investigation is conducted in an efficient, logical manner. As a general rule of thumb, a well-conducted incident investigation should follow these four steps:

  1. Control the scene.
  2. Identify, collect, and label evidence. This can include taking photos of the scene, inspecting relevant equipment and machinery, and reviewing records from H&S and company training.
  3. Interview all witnesses.
  4. Determine the likely cause(s) of the incident, examples of which include a lack of training, faulty PPE, and defects in hazard controls.
Develop an Action Plan

After you conduct your investigation, the next step is to develop an action plan. Action plans identify and address the corrective steps required to prevent incidents from happening again. Examples of corrective steps include more robust hazard controls and improving employee training.

Implement Corrective Actions

Even the best Incident Management Programs are ineffective if corrective actions are not taken. The goal of a corrective action is to address and eliminate the root cause(s) of an incident, and implementing the action plan helps you do that.

Learn Your Lessons

A major part of an efficient incident management strategy is learning from past incidents and communicating those lessons to the entire enterprise, locally and globally.

Teaching employees what appropriate actions they need to take will help your company prevent:

  • The recurrence of costly and deadly incidents
  • Prolonged absences of key team members
  • Future delays in product and service delivery to customers
  • A negative company image or reputation
Finally, Retain Your Incident Records

Records of work-related incidents and near misses, including the incident investigation report and related records, should be documented and retained for at least five years. With BIS Training Solutions’ Safety Incident Management Software, reports can be easily and conveniently retained and recovered indefinitely.

Safety Incident Management Software

SafeTapp App App

Produce Incident Reports On Demand

Accessing incident reports is now easier than ever with the SafeTapp Mobile App. Workers can download the app for free from the App Store and Google Play.

They simply download the app to their tablets or smartphones, enter their BIStrainer login information, and begin using SafeTapp’s exciting new features.

Safety Incident Management Software
Safety Incident Management Software

Some of the Great Companies Who Use the BIStrainer System

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Efficient and Secure Incident Management

If Incident Management is a critical part of your industry, we can help you streamline and secure your processes today!