Frequently Asked Questions (FAQ)

We’re happy to help!

Learn the answers to some of our most commonly asked questions about safety software, compliance, and online courses.
Do you offer a free trial of the system?

Yes! We do offer a free trial of the software. Request a demo and one of our dedicated customer care team members will help you get a trial account set up.

What is the pricing for the software features?

Pricing varies based on the number of active users and which system features are active on your portal. You can calculate your own custom pricing for each system feature on the pricing calculator, or reach out to one of our customer care team members for a fully comprehensive quote.

Do I sign a contract if I want to use BIStrainer?

Yes, when you sign on as a client of BIS, we’ll send a contract outlining the pricing quoted for you and all other relevant terms and conditions. However, you are free to cancel at any time unless you have purchased one of the course subscription packages, in which case it is a 1-year term.

What software solutions do you offer?

The BIStrainer software has six learning and compliance software modules, including:

  • Learning Management System
  • Training Record Management
  • Digital Forms
  • Digital Folders
  • Asset/Equipment Management, and
  • Classroom Calendar

Any of these can be used to suit your company’s needs. Contact our customer care team to find which solution is best for you!

How do I join your network as a reseller and sell online courses through my website?

Our Network Partner program is available to companies that provide safety training or training consulting services. Our team will create a custom-branded portal with a link to your store that your clients can access directly from your website. You earn a commission on every course sold through your store.

Contact the customer care team to find out more details or request to sign on as a Reseller today.

Can there be discounts for bulk purchases?

Some courses will have an automatic bulk order discount that will be applied during the checkout process.

If you’re purchasing courses for many users, it’s best to set up a corporate account. Discounts may be applied based on volume.

Contact us and we’ll happily discuss your options.

Do I have to sign up for all of the software modules, or can I choose only the ones I need and just pay for those?

You are free to pick and choose the best software options that suit your needs. If you only need the Learning Management System then that is the only module you pay for, or if you need access to Training Record Management and Digital Forms then we can activate those. You only pay for the ones you activate, so select them all or choose any combination that works best for your company. The choice is yours!

Contact us to learn more.

Do I get training courses included with the use of the software?

Training courses are not automatically included with the use of the software. However, there are course subscriptions that can be added to monthly software fees for one low cost, saving you thousands in training over the year.

Do I have to create an account to purchase a training course?

Yes, to purchase a course you must create an account in BIStrainer.

Creating an account is quick and easy. If you have any questions, please reach out to our live support team via email at help@bistrainer.com or phone at 1-866-410-1660.

What is my login information?

Your login information consists of a username and password. A username is generated by the software when an account is created. Your password is set up when you create your account.

If you do not remember your username, enter the email used to create the account. If that email is not working, it is possible a different email was used.

At any time you can click “Forgot Password” and you will receive an email with instructions on how to create a new password. If this is not received, check your junk and spam email folders just in case it was sent there.

When in doubt, feel free to give our support team a call 1-866-416-1660 or an email. They would be happy to help!

Where can I find the receipt from a course purchase?

To access your receipt, log into your account, go to your Purchases tab, and you will see “Receipt” on the right side of each purchase.

You are always welcome to reach out to our support team at 1-866-416-1660 or help@bistrainer.com

Can’t find the answer you’re looking for? Send us a message!

     
    NameEmail*PhoneHow did you hear about BIS?Message*0

    General inquiries

    BIS Safety Software
    2025 Guadalupe Street, Suite 260
    Austin, Texas 78705

    Telephone

    (866) 416 1660 - toll free

    Mailing Address
    Visit our Canadian website

    Contact our Customer Care Team Directly

    Scott McLeod

    Scott McLeod

    Mobile: (780) 265-0281
    Click Here to Book a Meeting
    Tracy King

    Tracy King

    Mobile: (403) 827 5057
    Click Here to Book a Meeting
    Shinead MacFarlane

    Shinead MacFarlane

    Mobile: (647) 446 1660
    Click Here to Book a Meeting
    Sandeep Gata-Aura

    Sandeep Gata-Aura

    Mobile: (647) 615 0670
    Click Here to Book a Meeting
    Social links