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BCMSA Prevention of Workplace Violence

USD $ 49.95

All employees have the right to expect a workplace that promotes safety from violence, threats and harassment. Working for an organization which deals with the public each and every day, employees are going to encounter situations involving unpredictable behaviour. Within this course, the entire spectrum of workplace violence is covered, focusing particularly on the ways in which employees can identify the potential for workplace violence, attempt to defuse it, and respond to it should it unfortunately occur.

Course Overview

Within this course, the entire spectrum of workplace violence is covered, focusing particularly on the ways in which employees can identify the potential for workplace violence, attempt to defuse it, and respond to it should it unfortunately occur.

Topics Covered

The importance of Prevention of Workplace Violence training
The importance of knowing the Provincial & Federal legislation concerning workplace violence prevention
The six components for evaluating a developing situation
The importance of the four core principals of effective communication
The importance of understanding "State of Mind"
The five stages of a build-up to a potential assault
Dealing with telephone hostility
Effective conflict resolution techniques
The importance of managing your own reaction
The importance of effective memory, perception and observation techniques
The importance of recognizing "emotionally disturbed persons"
The importance of developing Active Listening Skills
The importance of developing Active Listening Skills