Legal Trust Centre

These Terms and Conditions constitute a binding agreement between you (referring to organizations, individuals who have accounts created for them by an organization, or individuals who create their own accounts independently) and BIS Safety Software Inc. and its affiliates (collectively “BIS”, “we”, “us”, “our”). Please read these Terms and Conditions carefully, including our Privacy Policy, before using our BIS Safety Software web application, BIS Safety mobile app, and websites located at www.bissafety.ca, www.bissafety.com, www.trainanddevelop.ca, and www.bissafety.uk (collectively the “Web Platforms”). By clicking “I accept” or accessing the Web Platforms, you accept these Terms and Conditions. If you do not agree with the Terms and Conditions, please do not use the Web Platforms.

The Terms and Conditions describe how you are permitted to use the Web Platforms. BIS reserves the right to update the Terms and Conditions from time to time at its sole discretion as we continuously work to develop and improve our Web Platforms. For example, we may update these Terms and Conditions due to security reasons, changes to laws, or new technologies. Any changes will be posted on the Web Platforms, and your continued use of the Web Platforms indicates your acceptance of the modified Terms and Conditions.

If you have any questions about these Terms and Conditions, please contact us at help@bissafety.app.

Access to and Use of the Web Platforms

Individuals who create their own accounts independently (“Public Users”) may access the Web Platforms subject to these Terms and Conditions. Organizations and individuals who have accounts created for them by administrative users of organizations (“Corporate Users”) may access the Web Platforms subject to these Terms and Conditions and the terms in any service agreement between BIS and those organizations. Upon creating your account, we grant you a personal, non-transferable, non-sublicensable licence to access and use the Web Platforms, which in all situations includes Resources as defined below, as a Public User for your individual use only, and as a Corporate User solely for the internal business purposes of the applicable organization by its authorized users, in each case subject to these Terms and Conditions and any applicable service agreement. Anyone may access our websites, which contain general information about BIS and its software services.

You are responsible for meeting hardware, operating system, internet connectivity, internet browser, and other technical requirements, necessary to access and use the Web Platforms, which may change from time to time.

In the event you create an account on the Web Platforms on behalf of someone else, you represent and warrant that you have notified them of the Terms and Conditions, obtained their consent, and have the legal authority to agree to the Terms and Conditions on their behalf.

Age Requirement

You must be at least 13 years old to use our services or 14 years old if you reside in Quebec, Canada. If you are between 13 (or 14 in Quebec) and 17, you may only access and use the BIS Safety Software, including mobile app, with permission and supervision from a parent or legal guardian. If you reside outside of Canada, you must meet the minimum age requirements applicable in your country of residence to lawfully access and use the Web Platforms. To use any artificial intelligence (AI) services in the Web Platforms, you must be an adult according to the rules of the country where you are located. By accessing or using the services, including AI services, you represent and warrant that you meet these age requirements.

Accounts

In order to access the Web Platforms, excluding public websites, all Public Users and Corporate Users must register for a user account by providing your first name, last name, province, country, language of choice, and designating a secret and unique password. This information is collected and processed as explained in the Privacy Policy. As a Public User, you may contact us by emailing help@bissafety.app at any time to delete your account at any time.

Organizations managing the portal where your account resides may require you to provide additional information. Those organizations are solely responsible for making sure that information, including personal information, they collect and transmit using the Web Platforms is protected for privacy and security and complies with any applicable privacy law using the available security tools within the Web Platforms and their own information security policies. BIS expressly disclaims any responsibility or liability for any information that organizations and users add to or collect through the Web Platforms except for the limited personal information required to create a user account. Any further personal information collected or shared in our system is done at the organization’s and user’s own risk. You understand that administrators of the organization managing the portal where your account resides may have access to your user account and may block, change, and delete your user account at any time solely at their discretion.

You agree to provide complete, accurate and truthful information when creating a user account and to promptly update your information whenever it changes.

BIS reserves the right with or without prior notice, to suspend, restrict, or terminate access to user accounts without activity for 2 years or more, or accounts that violate the Terms and Conditions or the Privacy Policy.

Account Responsibilities

You are responsible for maintaining the confidentiality of your login information, such as your username and password. User accounts are not intended to be shared, and you are responsible for all users of the Web Platforms associated with your user account, whether the use was made by you or anyone else.

Organizations and administrators of portals managed by organizations are responsible for enabling data security features available within the Web Platforms, such as complex passwords, multifactor authentication, and security keys, to protect user accounts and information within them from unauthorized access or unauthorized disclosure.

You agree to promptly notify BIS at help@bissafety.app of any suspected or known loss, disclosure, or theft of your login information associated with the Web Platforms.

BIS has the right to disable your login information at any time if we believe your user account has been compromised.

Artificial Intelligence

We are constantly using, developing, and deploying new technologies to enhance the services we provide to you. Our Web Platforms may provide you services that use artificial intelligence or machine-generated learning (“AI Services”). If you are using any AI Services or you wish to understand how BIS uses AI technologies within its business operations, please read the additional Artificial Intelligence Notice here.

Prohibited Use of AI in Online Courses

You are not permitted to use any artificial intelligence (AI) tool to complete any online course, or any part of one. Doing so is a strict violation of these Terms and Conditions. If BIS confirms that AI was used to complete an online course, the completion and any related certificate will be voided at the user’s cost, with no refund or credit.

Third Party Services

The Web Platforms allow you to connect to third-party content or interact with third-party service providers. For example, you may access hyperlinks to websites which are not controlled by BIS or interact with AI Services. The availability, functionality, and performance of any third-party services integrated into or accessible through our Web Platforms may rely on external factors beyond BIS’ control, including internet connectivity, telecommunications services, hardware and systems operated by third parties. BIS makes no representations or warranties regarding the availability or performance of such third-party services. If you use these hyperlinks, websites, and third-party services in our Web Platforms, you do so at your own risk, and it is your responsibility to take all protective measures to guard against viruses and other destructive elements. Your use of third-party services is subject to those providers’ terms.

We evaluate third-party service providers carefully to ensure they meet security requirements no less than our own. However, since we cannot control third-party service providers, BIS reserves the right to suspend or remove third-party content accessible through our Web Platforms and third-party services integrated in our Web Platforms, including AI Services, from time to time in our sole discretion for reasons which may include resolving security and performance issues, preventing abuse, or as required by applicable laws.

BIS disclaims any responsibility for the content available on any other website reached by links to or from the Web Platforms that are not controlled by BIS. BIS is not responsible for the availability, accuracy, or reliability of the Outputs generated by AI Services nor the content of websites not controlled by BIS. BIS shall not be liable for any injury, damages, loss, or expense howsoever arising from the use of AI Services or access to those websites. In no circumstance shall BIS be considered to be associated or affiliated with any trade or service marks, logos, insignia or other devices used or appearing on websites which are not controlled by BIS.

Information Security

We design our Web Platforms and operate our business with your security and privacy in mind. We maintain appropriate administrative, technical, and procedural controls aligned with recognized industry security standards to protect the security, confidentiality, and integrity of personal information and user content. “User Content” refers to information, data, text, messages, multimedia content, files, chat conversations, and other materials or submissions created, uploaded, or entered into our Web Platforms. To help protect the security and integrity of your data, BIS may require verification of your identity before providing access to your account, disclosing personal information or User Content, or providing certain services.

While we strive to protect personal information, no method of transmission or storage is completely secure. If we become aware of a security incident, we will take appropriate steps and notify affected individuals as required by applicable laws.

Intellectual Property

BIS is the owner of all intellectual property rights in the Web Platforms, including any modifications and improvements suggested by you. You shall not copy, create derivative works, transmit, display, or distribute the Web Platforms, which includes the following: text, images, videos, photographs, audio files, graphics, documents, courses, forms, exams, surveys, policies, procedures, assessments, and materials used for the purpose of providing or testing knowledge and gathering information (collectively “Resources”). You retain all ownership of User Content within our Web Platforms, including content you generate using AI Services. BIS does not pre-screen User Content and assumes no responsibility for User Content nor its accuracy, integrity, and quality.

Payment Agent

You may make purchases or pay an invoice through our Web Platform. Payments made by credit card are processed by our payment processors, Moneris Solutions Corporation, CardConnect, LLC, and iSolutions Payment LLC who act solely as a payment processor and do not provide any other services within our Web Platform. By making any payments by credit card, you authorize our payment processors to charge your credit card and store your credit card information following their policies. We are not responsible for these payment processors, and you release and hold us harmless for any actions, errors, or omissions of these payment processors.

Warranties and Liability

The Web Platforms and all Services, including any AI Services and AI-generated outputs, are provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, BIS disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including any warranties of accuracy, completeness, reliability, timeliness, merchantability, fitness for a particular purpose, satisfactory quality, non-infringement, uninterrupted operation, error-free performance, or correction of defects. You access and use the Web Platforms and AI Services at your own risk. To the maximum extent permitted by applicable law, BIS shall not be liable for any damages arising out of or relating to your access to or use of, or inability to access or use, the Web Platforms, AI Services, or any third-party content and links not controlled by BIS, including any direct, indirect, incidental, special, consequential, punitive, or exemplary damages, or any loss of profits, revenue, savings, data, information, business interruption, privacy, goodwill, personal injury, or other financial or non-financial loss, whether based in contract, tort (including negligence), strict liability, or otherwise, even if BIS has been advised of the possibility of such damages.

BIS is not responsible for any errors or omissions in the Web Platforms, including AI-generated outputs, or for the acts or omissions of third parties, including payment processors and other service providers. The Web Platforms and AI Services are not a substitute for professional judgment, regulatory compliance, or appropriate safety procedures. You are solely responsible for complying with all applicable laws, standards, and internal policies, and for ensuring the safety of your users without reliance solely on the Web Platforms, including any Lone Worker functionality.

Some jurisdictions do not permit the exclusion of certain warranties or the limitation of liability for certain damages. In such jurisdictions, the above disclaimers and limitations apply only to the extent permitted by law. BIS reserves the right to revise, amend, alter or delete any aspect of the Web Platforms in whole or in part, but shall not be responsible for or liable in respect of any such revisions, amendments, alterations, or deletions.

The following additional terms and conditions further apply to the use of the BIS Safety mobile application and any modules or features accessed within it, including but not limited to the Lone Worker module.

The functionality of the BIS Safety mobile application and its features depend on third-party infrastructure and service, including internet providers, message service providers, and server hosting providers, which are outside of BIS Safety Software Inc’s control. Accordingly, BIS Safety Software Inc disclaims all responsibility and liability arising from your use of or reliance on these features. You are responsible for complying with all applicable laws, professional standards, government and industry regulations, and company policies and procedures, and for ensuring the safety of your users without reliance solely on the BIS Safety mobile application and its features. Use the BIS Safety mobile app and its features at your own risk.

Mobile Application and Lone Worker Module

The following additional terms and conditions further apply to the use of the BIS Safety mobile application and any modules or features accessed within it, including but not limited to the Lone Worker module. You are responsible for complying with all applicable laws, professional standards, government and industry regulations, and company policies and procedures, and for ensuring the safety of your users without reliance solely on the BIS Safety mobile application and its features. Use the BIS Safety mobile app and its features at your own risk.

Indemnification

You agree to indemnify and hold harmless BIS and all of their directors, officers, shareholders, employees, agents, insurers, and contractors from any claim or demand, including reasonable legal fees, made by any third party in connection with or arising out of your use of the Web Platforms and the AI Services, your violation of the Terms and Conditions, and your violation of applicable laws.

Law and Jurisdiction

The Terms and Conditions are deemed to have been made and performed exclusively in the Province of Alberta, Canada, and will be governed by and construed under the laws of that jurisdiction. You irrevocably attorn to the exclusive jurisdiction of the courts of the Province of Alberta for any claim related to the Terms and Conditions or the Web Platforms and agree not to bring any action, claim, suit or proceeding against BIS in any jurisdiction other than the Province of Alberta.

Trade Controls

When using our Web Platforms, you must comply with all applicable trade laws, including sanctions and embargoes. The Web Platforms may not be used by individuals or for end uses prohibited by trade laws.

Severability

To the extent that any provision of the Terms and Conditions is declared by a court or lawful authority of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be severed and deleted or limited so the remainder of the Terms and Conditions shall continue in full force and effect with respect to all other provisions.

Notices

We may issue important notices to you about the Web Platforms and your user account via the Web Platforms or by email using the email in your user account or the emails associated with administrators in the portal managed by organizations. We may also contact you through other means including mobile number and postal service. You are responsible for updating your emails in your user account or the administrator contact information for organizations, so you may receive and respond to important notices.

If you have any complaints or would like to report violations of the Terms and Conditions, you should send a notice to help@bissafety.app.

Last Updated: September 10, 2026

BIS Safety Software Web and Mobile Applications

BIS Safety Software (“BIS”) provides support and maintenance services for its web and mobile software applications (the “Software”).

Definitions

“Update” means implementation of important performance patches and bug fixes to the Software.

“Upgrade” means a release of a version of its Software that provides a significant functionality change or includes significant additional features for the Software.

Supported Versions of the Software

The Software is delivered as a cloud-based Software-as-a-Service (“SaaS”) application that is utilized by numerous companies. There is only one version of the Software available, which supports all users.

Items Covered by Support and Maintenance Services

Support and maintenance services shall include:

• Email, chatbot, technical phone support, and virtual meetings for the Software, including assistance with setting up and using the features of the Software; and
• Updates as they become available.

Items Not Covered by Support and Maintenance Services

BIS will not provide support and maintenance for issues or problems caused by the following:

• Use of the Software in environments different from the Software’s System Requirements;
• Use of the Software other than in the ways outlined in Software documentation, such as help pages, videos, and FAQs;
• Third-party components, equipment, or software not provided by BIS; and
• Third-party links added to the Software.

Service Uptime Commitment

To measure the quality of service that BIS is delivering, BIS provides the following commitment:

BIS will provide access to the Software on a 24-hour basis every day at a rate of 99.5% (“Software Uptime Metric”) on an annual basis, excluding planned downtime for maintenance, updates, and upgrades, which are designed and implemented to minimize impact on services.

Limits and Exclusions

The Software Uptime Metric shall not apply to performance issues caused by the following:

• Internet congestion, slowdown, or unavailability;
• Virus or malicious attacks;
• Force majeure events, including fires, floods, war, riots, or acts of God;
• Actions or inactions of users or third parties beyond the control of BIS;
• User equipment and third-party computer hardware, software, or network infrastructure not within the sole control of BIS; and
• Scheduled Software infrastructure maintenance.

User Engagement

To replicate, diagnose, and correct a reported Software issue, as well as provide technical support and maintenance services, users need to provide BIS with the information requested. BIS’ ability to provide support and maintenance services is dependent on BIS having this information.

When an issue is reported to BIS, users should provide complete and accurate information regarding the issue that includes:

• Their name and contact information and information of other users involved, if applicable;
• Platform, browser, and version information upon which the Software is running;
• A detailed description of the issue with any supporting information or screenshots that will assist BIS in its diagnostic process;
• Instructions to demonstrate or replicate the issue;
• Any additional relevant information; and
• The date and time the issue occurred.

Contact Methods

Users may contact BIS to request support and maintenance services 24 hours a day and 7 days a week by either of the following methods:

• Email: help@bisafety.app
• Phone: (780) 410-1660 or toll-free 1-866-416-1660

Business Hours

BIS’ business hours (“Business Hours”) are defined as 8:00 AM to 7:00 PM mountain time, Monday through Friday (“Business Days”), exclusive of the following holidays:

• New Year’s Day – January 1
• Family Day – Third Monday in February
• Good Friday – Friday before Easter weekend
• Easter Monday – Monday following Easter weekend
• Victoria Day – Monday before May 25
• Canada Day – July 1, except if on a Sunday, then July 2
• Heritage Day – First Monday in August
• Labour Day – First Monday in September
• Thanksgiving Day – Second Monday in October
• Remembrance Day – November 11
• Christmas Day – December 25
• Boxing Day – December 26

Limited support is available on weekends and holidays.

Response Times

If an issue is reported to BIS via phone or email, BIS shall comply with the response times set forth below based on the severity level of the issue.

Critical

A critical severity issue is a situation in which the Software is offline or is functioning at a significantly reduced capacity.

BIS shall have a qualified team member begin to diagnose and take action on a critical severity issue within twenty-four (24) hours of receipt of notification via phone or email. BIS will use commercially reasonable efforts to resolve all critical severity issues as soon as possible.

Medium

A medium severity issue is a situation in which only a subset of users is impacted severely, or key features are malfunctioning.

BIS shall have a qualified team member begin to diagnose a medium severity issue within one (1) Business Day of notification via phone or email. BIS will use commercially reasonable efforts to resolve medium severity issues or find a workaround within three (3) to fourteen (14) Business Days.

Low

A low severity issue is a situation involving a visual anomaly and general usage questions. There is negligible to slight impact on the quality, performance, or functionality of the Software.

BIS shall have a qualified team member begin to diagnose a low severity issue within two (2) weeks of notification by the user. BIS shall provide a response to low severity issues involving general usage questions and visual anomalies within five (5) Business Days. BIS will provide resources to users experiencing low severity issues and prioritize the resolution of these issues as deemed appropriate.

Planned Downtime

Planned downtime is a pre-scheduled time during which the Software will not be available to users. If the planned downtime will be three (3) hours or less, users will be notified of the downtime at time of log in. If the planned downtime will be longer than three (3) hours, a notice will be posted within user accounts twenty-four (24) hours in advance. Planned downtimes are typically conducted outside of peak usage times.

Cessation

Support and maintenance services are provided for the master agreement entered into with BIS for use of the Software. Any termination of the master agreement with BIS will automatically cease all Software support and maintenance services.

Last Updated: October 9, 2025

BIS Safety Software Inc. (“BIS”) uses sub-processors to help us provide our comprehensive and integrated learning management software. BIS engages with sub-processors (“Sub-processors”) who may receive or process client private data and who perform specific and various functions as part of the services we provide to you.

“Client Private Data” refers to all digital information, data, or files, which may include personal information, within a client’s portal.

“Personal Information” is defined consistent with privacy laws to include name, email address, physical location, postal address, birthdate, and other information that identifies a person.

This notice describes our process for engaging Sub-processors and lists the Sub-processors we use to provide services to you.

Our clients may sign up to receive notifications of any changes to this Sub-Processor Notice through the System Updates module within their portal in our software. If you have any concerns about new Sub-processors, please contact our Support Team by phoning 1-866-416-1660 or emailing privacy@bistraining.ca within 14 days of notification.

Our Due Diligence

Protecting the security and privacy of Client Private Data is paramount to our business. BIS has a third-party risk management program that includes commercially reasonable practices to assess a sub-processor’s security, privacy, and confidentiality policies.

BIS requires its Sub-processors to satisfy privacy and security criteria, such as:

• Compliance with recognized industry data security standards, such as PCI DSS, SOC2 Type II, or ISO 27001.
• Compliance with applicable privacy laws, such as, but not limited to, the Personal Information Protection and Electronic Documents Act (PIPEDA), the European Union General Data Protection Regulation (GDPR), and the Children’s Online Privacy Protection Act (COPPA).
• A publicly available privacy policy for the Sub-processor.
• A security program that includes, but is not limited to the following key components:
  • Technical and administrative data security controls for safeguarding Client Private Data
  • Policies for controlling access to Client Private Data following a standard of least privilege
  • Confidentiality agreements with team members and contractors
  • Cyber security training programs for team members and contractors
  • Security incident response plan that includes notification to BIS should our Client Private Data be affected

Our Sub-processors

BIS uses Sub-processors to host the infrastructure of our software web application and integrated mobile application. Additionally, we use Sub-processors to provide certain features and functionality within software and mobile application, as well as business services, such as customer support management platforms.

The table summarizes the Sub-processors we use, the services they provide, and the location where they host, process, or store Client Private Data.

Individuals have various rights regarding their personal information under applicable privacy laws. For additional information regarding cross border data transfer and data subject rights, please refer to our Privacy Policy.

Last updated: September 4, 2026

BIS Safety Software Inc. (“BIS”, “we”, “us”, “our”) provides the BIS Safety Software web application and associated BIS Safety mobile app (collectively the “Web Platforms”). Our Web Platforms contain artificial intelligence (“AI”) or machine-generated learning features (collectively, “AI Services”). Our AI Services are intended to enhance the user experience and help our users to perform actions and achieve objectives more efficiently in our Web Platforms. BIS may also use AI Services within its internal business operations to improve the efficiency and effectiveness of those operations.

About Our AI Services

AI Services are used to provide virtual proctoring in applicable online courses and to generate and provide you with content in response to inputs that you provide (“Inputs”). Examples of Input are text, images, videos, and content in files of any format. The AI Services may also use information we collect from users to monitor functionality of our Web Platforms, including usage and performance metrics. “Outputs” refers to content generated by AI Services, which include chat responses, text, images, multimedia, and files in any format.

The AI Services that are integrated into our Web Platforms or incorporated into business operations may be wholly or partially developed by third parties. We enter into terms and conditions or maintain written agreements with all third parties whose AI Services we use. We apply and maintain a risk management program, which includes impact assessments and practices for human oversight, to manage the third party or internally developed AI Services we integrate into our Web Platforms and business operations. We verify our third-party AI service providers meet security standards equivalent or higher than our own.

Our AI services in our Web Platforms are only intended for individuals ages 18 or older and cannot be used to collect personal information of children under 14 without parental or guardian consent. Anyone who is under 18 should not use AI Services in our Web Platforms.

Acceptable Use

In using our AI Services through our Web Platforms, you agree to the following:

• You represent and warrant that you have the right to upload and use the Input. You are responsible for the Input you provide.
• The Input must be your own content or authorized by the third-party owner of that content, and it must not infringe on or violate any third party rights. Provided that the Input is wholly owned by you and that your actions are not in violation of these Terms and Conditions, then you retain such ownership of the Input, and you have the right to use, distribute, and modify such Output within our Web Platforms for internal business use only or commercial purposes. We reserve the right to remove Output generated by AI Services temporarily or permanently to investigate and resolve reports of copyright infringement and violation of these Terms and Conditions. By providing Input, you acknowledge and agree to waive and release all moral rights that may exist in that Input or the subsequent Output, and you grant us the non-exclusive, worldwide, irrevocable, royalty-free, sub-licensable right to use, host, reproduce, adapt, publish, translate, and distribute it in any and all media for the purposes of providing services to you.
• You will abide by any third-party terms applicable to the AI Services. Please refer to our Sub-Processor Notice for a list of all third-party AI service providers.

You agree not to use the AI Services (including its Inputs or Outputs):

• in violation of any applicable laws, industry standards or in violation of any person’s legal and human rights;
• in a way that could harm, damage, or disrupt the Web Platforms (including our AI Services), or any of our goods, services, or business;
• in a way that mislead any person that Outputs were solely generated by humans;
• in a way that would adversely impact use of the Web Platforms by other users to submit, upload, request, deliver, provide, or transmit any text, graphics, images, messages, or information;
• in a way that:
  • infringes, misappropriates, or violates a third party’s patent, copyright, trademark, trade secret, moral rights, or other proprietary or intellectual property rights, or rights of privacy;
  • is unlawful, abusive, tortious, pornographic, libelous, defamatory, obscene, hateful, vulgar, offensive, or racially or ethnically objectionable;
  • promotes discrimination, exploitation, bigotry, racism, hatred, harassment, or harm against any individual or group;
  • is violent, abusive, or threatening, or promotes violence, harassment, or actions that are threatening to any living thing; or
  • promotes illegal or harmful activities or substances;
• to collect, use, disclose, or store personal information about any other individual without their consent;
• to categorize humans based on sensitive attributes, such as race, religion, political opinion, or sexual orientation;
• to evaluate and classify humans based on behaviour or personal traits, leading to discrimination or detrimental and unfavourable treatment of those people;
• to infer emotions or physical and mental conditions of humans in workplaces or education institutions;
• for criminal justice, censorship, surveillance, or law enforcement purposes; or
• in any manner not permitted by these Terms and Conditions.

You understand that these AI Services may generate Output similar to or the same as Output generated for other users in other portals. You acknowledge that the AI Services is a self-learning tool that generates evolving Outputs and may generate content with inaccuracies. Use of the AI Services is at your sole risk. You agree to use discretion before relying on, publishing, or otherwise using Output generated by the AI Services.

BIS does not guarantee that the AI Services and any Outputs are suitable or appropriate for your purposes and requirements.

BIS reserves the right to monitor use of AI Services for compliance with these terms and to restrict, suspend, or terminate access to AI Services where misuse or violations are identified.

Data Privacy of AI Services

BIS maintains practices that prohibit BIS’ employees and contractors from entering personal information and confidential information into public or unauthorized AI Services. This does not prevent AI Services within the Web Platforms from processing personal information already stored within BIS systems, where such processing is necessary for providing features to authorized users.

AI Services may store and retain data that they process. This data may be stored in data centres located in countries outside of Canada and may therefore be subject to the applicable domestic laws of those countries. Please review our Sub-Processor Notice to identify where your data may be stored when using AI Services in our Web Platforms.

Third party providers do not have access to any personal information stored in our Web Platforms, and our Web Platforms do not transmit personal information to these third parties unless users provide it directly to AI Services or instruct AI Services to access personal information. Before using AI Services in our Web Platforms, users must provide explicit consent to allow those AI Services to access personal information and process it outside of Canada.

Our Web Platforms do not contain any public AI systems. This means that data provided to and accessed by our AI Services through our Web Platforms is not shared with and used in any AI model that generates outputs in any other external website, database, or digital system not owned and provided by BIS.

Our Web Platforms use private, segmented AI systems where appropriate. This means that data entered by users into our AI Services through our Web Platforms may be shared or made accessible to other users within the same portal when appropriate. Data entered by users into AI Services through our Web Platforms and Outputs generated by AI Services may be added to future training data used by our private AI systems or used by BIS to provide and improve our services to you and to help us better understand usage patterns within our Web Platforms. Only BIS may modify training data and data within private AI systems.

Our Web Platforms store the data users input into or accessed by our AI Services to allow us to monitor and improve how the AI Services perform. We also store Inputs to monitor for violations of the Terms and Conditions here associated with using AI Services.

We use appropriate safeguards to protect personal information collected or used throughout the AI Services from risks of security breaches or inappropriate use. Such safeguards are commensurate with the sensitivity of the personal information and take into account risks specific to the AI Services and AI systems. These safeguards include measures such as encryption of data in transit and at rest, and access controls that limit who can view or interact with personal information.

BIS undertakes privacy impact and/or algorithmic impact assessments to identify and mitigate potential or known impacts of AI Services (or their use) on privacy and other fundamental rights. We do not use AI Services that are deemed unacceptable by applicable legislation (including those used for discriminatory profiling or generating content that infringes on fundamental rights). We use anonymized, synthetic or de-identified information in AI Services whenever possible.

Consent and Your Choices to AI Services

BIS identifies our chatbot as “Ask Amy” and other AI tools as “BIS AI”. We label content generated by AI on our Web Platforms. Users can opt out of AI Services when available, but some platform features require them.

AI Services are an integrated part of our Web Platforms, and therefore, providing consent to AI Services may be a requirement to access and maintain an account. If you do not wish to provide consent where consent is a requirement, you may be required to delete your account or avoid creating an account, as applicable. If you have questions about consent related to our AI Services, please contact us at our Privacy Management Program below.

If you wish to withdraw your consent for our system to collect and use your Inputs into AI Services and Outputs in our AI training data, please contact us at our Privacy Management Program below.

Personal Information

The AI Services integrated into our Web Platforms may process personal information stored on our Web Platforms. AI Services will process personal information based on the prompts made by users who are logged into our Web Platforms and who have the administrative level of access needed to access that personal information. Personal information is only collected and processed by AI Services strictly for the purposes of providing you with enhanced software solutions. If you complete virtually proctored courses in our Web Platforms, our AI virtual proctor will collect images of you to ensure exam integrity.

Privacy Management Program

If you have any concerns about your privacy in relation to the AI Services in our Web Platforms, you may contact our Privacy Officer through our Privacy Management Program.

Privacy Management Program
BIS Safety Software
261 Seneca Road
Sherwood Park AB Canada T8A 4G6
Phone: 780-410-1660
Toll Free: 1-866-416-1660
Email: privacy@bistraining.ca

Artificial Intelligence Notice Change

If we alter our Artificial Intelligence Notice, any changes will be posted on this page of our website with the date of the latest revision so that you are always informed of the information we collect about you, how we use it, and the circumstances under which we may disclose it.

Last Updated: April 2, 2026

Anti-corruption, anti-bribery, and competition laws strictly prohibit bribery, corruption, and anti-competition conduct. The laws require companies to have comprehensive and robust prevention processes and procedures. Aligned with our core value of integrity, BIS Safety Software Inc. (“BIS”) is committed to conducting business ethically, fairly, and independently, which includes complying with all anti-corruption, anti-bribery, and competition laws. This is accomplished and reinforced through our Commitment.

Our Commitment:

1. BIS has zero-tolerance for acts of bribery and corruption. Accordingly, BIS will not engage in bribes or corrupt practices of any kind and prohibits all team members and contractors from engaging in these activities.
2. Team members and contractors will avoid any activities that might lead to or suggest bribery or corrupt practices will be made or accepted. Bribery is giving money or something of value, often illegally, to influence actions and decisions. Bribery includes giving kickbacks and grease payments. Corrupt practices mean unethical or unlawful misuse or interactions with authorities, which includes bribery.
3. Team members and contractors will report all situations of bribery and corruption with business partners, team members, or third parties to the Leadership team immediately, including where a demand for a bribe is expected to be received.
4. Team members and contractors must not offer or accept any gifts, entertainment, or hospitality from third parties that could affect impartiality, influence a business decision, or lead to the improper performance of a duty.
5. Gifts and entertainment (such as meals or sporting events) may be offered and accepted only when their value and frequency are deemed reasonable and proportionate.
6. BIS will provide anti-bribery anti-corruption training to all new and existing team members.
7. BIS expects all contractors, business partners, and third parties to comply with anti-bribery and anti-corruption laws and to raise any concerns about suspicions of bribery or corruption for BIS’ operations to our Leadership team.
8. BIS shall not make agreements, arrangements or understanding with competitors that have the purpose or effect of preventing, restricting, limiting, or distorting competition. This includes agreements or discussions relating to price-fixing, the allocation of customers, markets, or territories, coordinating bids or proposals, sharing confidential and competitively sensitive business information, or any conduct intended to restrict services or market access to harm competition.
9. Concerns and questions related to bribery, corruption, and competition concerns can be sent anonymously to the Leadership team through the Anti-Corruption Anti-Bribery Commitment page on our public website. Team members and contractors have additional means to report concerns anonymously to the People & Culture team.
10. BIS takes breaches of this Commitment seriously and will take necessary disciplinary actions. Team members and contractors who violate these practices will be subject to disciplinary review, which may result in termination of contract or employment.
11. Any breach of this Commitment by our contractors and business partners will be investigated and could result in the termination of our business and contractual relationships based on the findings.
12. BIS maintains books, records, and accounts that accurately and fairly reflect the transactions of the company’s assets within reasonable detail. Team members and contractors are prohibited from making false or misleading entries in these books, records, and accounts.
13. As required by law, BIS will report acts of bribery, corruption, and anti-competition to authorities.

Last Updated: March 19, 2026

Thank you for exploring a career with BIS Safety Software Inc. (“BIS,” “we,” “us”). Protecting your privacy is part of how we respect our applicants and employees. We may contact individuals (“Candidates”) who apply for an open position with our company, who express interest in employment with us and who perform an interview and assessment with us. This Candidate Privacy Notice (“Notice”) explains how BIS collects, uses, stores, and discloses personal information about Candidates. This Notice also describes the rights Candidates have regarding their personal information that we handle in line with Alberta’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

“Personal Information” refers to information about an identifiable individual. This includes any factual or subjective information that can be used to identify someone, such as name, address, phone number, or email address. It also includes information like age, date of birth, physical description, medical history, employment history, and other personal details.

If you visit our public websites, BIS Safety Software web application, or BIS Safety mobile app, the privacy practices in our general Privacy Policy apply instead.

Personal Information We Collect from Candidates

We may collect the following information from Candidates:

• Personal Identifiers: Full name, postal address, phone number, email, and similar details.
• Employment and Education Information: Records of your work history, education, training, affiliations, volunteer activities, and any other information you provide to us on your cover letter, résumé, transcript, and information obtained from your references.
• Assessments: Skill assessments and activities you complete during the recruitment process.
• Employment Eligibility information (with your express consent): Proof of identity or citizenship, work-permit or visa details, background or criminal-record checks where permitted by law.
• Publicly Available Information: Information about you that is publicly available, such as on social media.
• Audio, Electronic, and Visual information: Recordings from CCTV footage at our head office location for security purposes and interview recordings (where permitted).
• Information You Disclose: Any personal information you disclose voluntarily during the application process.

Why We Collect Personal Information

We collect and use Personal Information of Candidates to:

• Assess your qualifications for a position at BIS.
• Verify your eligibility and ability to be employed at BIS.
• Arrange travel or accommodation related interviews (where needed).
• Measure and improve our recruitment process through internal reporting.
• Comply with legal and contractual obligations.
• Protect BIS’ property, data, and entrusted client data.
• Keep in touch about future career opportunities—only if you say yes.
• Address any legal matters that may arise, including inquiries or disputes.

How We Collect Personal Information

We collect Candidate Personal Information in the following ways:

• Directly from you: Through our Careers portal, by e-mail, or in interviews.
• From third parties: References you provide, recruitment agencies you engage, or professional licensing bodies.
• From public sources: Websites or social-media profiles that you choose to make public.

How We Share Personal Information

We do not sell Candidate data. We may share it only for legitimate business purposes with:

• Recruitment or background-screening partners under contract with BIS.
• Service providers who supply IT infrastructure, cloud hosting, or interview platforms (some may store data in the United States; contractual safeguards apply).
• Legal advisers, regulators, or law-enforcement agencies where required by law or to protect BIS’s rights.

All service providers are bound by confidentiality agreements and must use your information only as instructed by BIS.

Personal Information Retention

BIS will store your data on servers located in Canada in accordance with applicable laws. We retain your data for up to three (3) years after the job posting closes for the purposes described above under “Why We Collect Personal Information” unless:

a) you become a BIS employee (in which case your data moves to your personnel record), or

b) you give us permission to keep it longer so we may notify you of future opportunities, or

c) we are legally required to retain it for a different period.

We may also retain your personal information, so we can consider you for other future openings at BIS.

Protecting Your Personal Information

The security and privacy of your Personal Information is important to us. All our team members and contractors who may access your Personal Information complete privacy training and agree to confidentiality agreements. Personal Information we collect is securely stored and accessible only to authorized individuals given the necessary permissions based on their role and need to access this data. Servers which store your personal information are protected with physical security controls to prevent unauthorized access.

Your Rights

You have the right to access, correct, and update your personal information by contacting our Privacy Management Program. You may also request that BIS delete your personal information.

To exercise these rights—or to raise a privacy concern—please contact our Privacy Officer (details below). If we cannot resolve your concern, you may contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.

Contact Our Privacy Management Program

If you have any concerns about your privacy, please contact us at our Privacy Management Program.

Privacy Management Program

BIS Safety Software

261 Seneca Road

Sherwood Park AB Canada T8A 4G6

Phone: 780-410-1660

Toll Free: 1-866-416-1660

Email: privacy@bistraining.ca

Notice Updates

We may update this Notice from time to time. When we do, we will post the new version here and update the “Last Updated” date below. If the changes are significant and we still have your contact information, we will also notify you directly.

Last Updated: October 20, 2026

Thank you for sharing your story with BIS Safety Software Inc. (“BIS”). We value your time and want you to feel comfortable about how we record and share your interview or story. This page explains, in clear language, the rights and responsibilities of both you and BIS.

Your Participation

By clicking “I Agree” on our online form, you confirm that:

• You are the person named in the form.
• You have reached the age of majority where you live, or your parent or legal guardian will also give consent.
• You have authority to enter this agreement.

What We Mean by “Content”

“Content” includes:

• The recorded interview (audio, video, or both).
• Any text, stories, quotations, photographs, or other material you provide or that features you.
• Transcripts, translations, short clips, blog posts, social-media items, training assets, and any similar works that come from the interview.

Permission to Record and Share

• You agree that BIS may record the interview.
• You understand that BIS may share your story through various channels and platforms.
• You give BIS a worldwide, perpetual, royalty-free licence to copy, adapt, publish, translate, broadcast, distribute, and otherwise use the Content, in whole or in part, for any purpose, whether commercial or not.
• You allow BIS to use your name, likeness, voice, and brief biography along with the Content.
• You confirm, to the best of your knowledge, that using the Content will not violate anyone else’s rights.

Ownership and Moral Rights

• All rights in the Content belong to BIS immediately after creation.
• You waive any moral rights (for example, the right to be named as author or to object to edits), as far as the law allows.
• You waive any right to review or approve the finished product.

Editing and Derivative Works

BIS may edit, shorten, rearrange, pair with other materials, translate, caption, or otherwise modify the Content and may create excerpts, still images, compilations, training modules, promotional pieces, or any other derivative works without seeking further approval.

Payment

You understand that you will not receive money or other compensation for taking part or for any later use of the Content.

Release of Claims

You release BIS, its employees, agents, affiliated companies, and successors from any claims or liabilities connected to the recording, production, distribution, or use of the Content.

Confidential Information

• “Confidential Information” means non-public information shared during the interview, such as business plans or trade secrets.
• If you share Confidential Information, BIS may include it in the Content unless another written agreement says otherwise.
• If BIS shares Confidential Information with you, you will not disclose it without written permission.
• These duties do not apply to information that is already public, was in the receiving party’s possession, was independently developed, came from a third party without duty of confidence, or is approved for release in writing.

No Guarantees

BIS does not guarantee the accuracy, completeness, or suitability of the Content or any Confidential Information and is not liable for any loss arising from their use. We are not required to update or correct the Content after it is first published.

Governing Law

This agreement is governed by the laws of the Province of Alberta, Canada. Any disputes will be resolved in its courts.

Electronic Acceptance

Clicking “I Agree” acts as your electronic signature under the Electronic Transactions Act (Alberta) and the Personal Information Protection and Electronic Documents Act (Canada). BIS will keep an electronic record of your acceptance (date, time, IP address, and version).

Changes to This Page

We may update this page from time to time. The date at the bottom shows the most recent revision.

Questions or Concerns

If you have any questions, please reach out to privacy@bistraining.ca. We are happy to help.

Privacy Policy Change

If we alter our Privacy Policy, any changes will be posted on this page of our website with the date of the latest revision so that you are always informed of the information we collect about you, how we use it and the circumstances under which we may disclose it.

Last Updated: November 17, 2025