Course details
Conflict Resolution Series
The cost of conflict in the workplace is significant , up to $359 billion in lost productivity, and an average of 42% of your managers’ time is spent dealing with various conflicts. Fortunately, unresolved conflict is the single largest reducible cost in many businesses.
Course Overview
The cost of conflict in the workplace is significant, up to $359 billion in lost productivity, and an average of 42% of your managers‚ time is spent dealing with various conflicts. Fortunately, unresolved conflict is the single largest reducible cost in many businesses.
Our Conflict Resolution series will give your team the tools to resolve their issues before they become issues, and they will have fun doing it. Who knew conflict resolution could be fun? We did.
Topics Covered
- Express problems, concerns, and ideas in an effective and successful way.
- Develop successful strategies for responding to the problems and concerns of others.
- Create an environment in which all conflicts are highly likely to be resolved in a mutually satisfactory fashion
Conflict Resolution Series covers the following topics:
- The Loudest Person Wins!
- Here's a Few Things You Probably Shouldn't Say
- The Power of the Angry Silence
- The Closer You Get, The Less People Like You!
- There's No Such Thing A Personal Space!
- How Not To Deal With Other People's Problems
- What Did You Say?
- Don't Try To Understand People
- You Are Never Wrong
- Conflict Resolution: 3 Scenarios, One Resolution
This course takes approximately 45 minutes to complete
A passing grade of 80% or higher required. Up to 3 attempts are provided.
A certificate will be provided upon the successful completion of this course
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